Contact Support

What can we help you with? Please choose a category below:

Setup

How do I set up my Pepaminto topper?

Simply unwrap your topper from the package and connect it to the charger via the cable provided. Plug the charger into an outlet and connect your Apple Watch to your topper through the app.

How I know if my topper is on the right side?

There is a sticker on the Pepaminto topper indicating which side is the head area so you can align your topper perfectly. This is necessary for settings like Lumbar Zone and Feet Zone to work properly.

Connection

What do I need to connect to my Pepaminto topper?

You only need your Apple Watch and you're ready to go. Please check that your Bluetooth is on before trying to connect.

I have two toppers/controllers. How do I make sure I am connected to the right controller?

Please make sure your Apple Watch is closer to the topper you would like to connect to.

How do I know if my topper is connected and working?

You will know the topper is connected if you can see the settings list or the "you're set" screen on the Pepaminto app. When the topper is not connected, the app will ask you to connect once again.

The Pepaminto app says "automatic reconnection". Do I need to do anything?

This is a standard procedure that means the topper is actively working. You do not need take any steps. Just enjoy the Pepaminto experience.

What happens if I go away from the topper while connected?

Your Apple Watch will automatically reconnect to the topper as soon as you come back within range.

Settings

How do the settings work?

Pepaminto has six different settings: Adjust, Lumbar Zone, Feet Zone, Sleep Onset, Later in the Night, and Air Quality.

Adjust: Set the perfect adjust comfort level that modifies both lumbar and feet zones. This setting ensures you maintain your desired thermal comfort in both areas, offering a spectrum from cool to warm. Achieve the coziest sleep environment.

Lumbar Zone: Tailor your lumbar comfort effortlessly, ranging from refreshingly cool to delightfully warm. With a simple twist or touch, you have full control.

Feet Zone: Customize your foot comfort with options spanning from cool to warm. Fine-tune your preferences with easy using the digital crown or touch controls.

Sleep Onset: Set your preferred comfort for the initial 90 minutes in the feet and lumbar zones. Explore a wide range of warmth options for your perfect start.

Later in the Night: Our smart system syncs with your heartbeat, ensuring consistent comfort all night. If your heartbeat drops, it adjusts comfort accordingly. This requires Apple Health for heart data.

Air Quality: You can easily monitor the air quality in your sleep space, providing insights from 'very bad' to 'very good'.

Do the settings override each other?

All the settings work together seamlessly. There's no overriding of values. For instance, If you've set all the zones to your liking but want everything a bit warmer, just press the 'Overall' button. This will adjust all settings to a warmer level while keeping the balance you originally set between your feet and lumbar area untouched.

When do the settings start working?

The topper can detect when someone lies down on it which is when the settings you have selected begin to work.

Troubleshooting

I can't connect my topper with the Pepaminto app. What should I do?

Please make sure your device is close to the topper and has Bluetooth turned on before trying again.

My controller is blinking red, what should I do?

Try restarting the topper by unplugging and plugging it back in. If the issue persists, then please contact us. You can find our contact email below.

My charger is not working anymore. What should I do?

Please shoot us an email at support@pepaminto.com and we will address this issue together.

I can't connect my topper with the Pepaminto app. What should I do?

Please make sure your device is close to the topper and has Bluetooth turned on before trying again.

Didn't find an answer? Please contact us at support@pepaminto.com and we will gladly help you.